BPU disconnection of services resumes on October 6, 2020, as explained in a letter now being mailed to customers in their billing statement envelopes. Disconnections were to have started on September 9, but were delayed as a result of the New York State of Emergency extension. Read the letter here.
See the notice of the NYS Department of Public Service Guidance relating to the COVID-19 Utility Moratorium on Terminations and Disconnections: NYS Department of Public Service Guidance
Customers who are in danger of service disconnection are encouraged to contact the Customer Service Office at 661-1660 to arrange for payment agreements. Customers also are urged to apply for assistance with overdue bills to avoid disconnection. Where to seek assistance on utility bills.