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Until further notice, the BPU Customer Service Lobby will be closed to customers.
While regular billing will continue for all customers, the BPU has temporarily suspended service disconnections of customers until further notice. Customers are encouraged to utilize phone and online payment systems as well as drop boxes for checks and money orders (NO CASH) located at the top of the D driveway on Steele Street, on Tracy Plaza and in the Jamestown Police Department vestibule on Second Street. No cash payments may be made in drop boxes. Payments are accepted by mail at P.O. Box 700, Jamestown, NY 14702-0700.