Ways to Pay

Jamestown Board of Public Utilities is excited to introduce Pay by Text!

A new way to pay your utility bill from your phone!

  1. Pay Online

    My Account 
    Register Now
    and use extended features.
    • AutoPay
    • Schedule Payments
    • Paperless Billing
    • Remind Me Later/Calendar Reminders
    Safe and Secure
    • Your information is kept confidential, secure, and backed by the highest security standards.
    Eco-Friendly
    • Paying online reduces paper use and is an easy way to help the environment.


  1. One Time Pay

    Fast and Easy
    No registration is required
    for "One Time Pay," the fastest way to pay online and confirm payment.

  1. Pay by Text

    Pay from your phone
    Register online
    through My Account.  Pay by Text is an easy and convenient method to pay your bill.

  1. Pay by Phone

    Phone: (716) 661-1660 ext. 3

    When Paying by Phone
    • Select extension 3 and follow prompts to complete the transaction.  
    • Customers may choose English or Spanish options. 
    • Payments may be made by credit card, debit card and e-check. 
    • Customers also can check on past payments.

  1. Pay by Mail

    Mailing Address
    P. O. Box 700
    Jamestown, NY 14702-0700

    • Many customers pay by U.S. mail in the envelope provided with the bill.  


  1. BPU Customer Service Office

    Physical Address
    92 Steele St.
    Jamestown, NY 14701


    Directions

    Call to make an appointment to pay in person at the BPU Customer Service office. 
    • Due to the current COVID-19 pandemic, the Customer Service office will remain closed to walk-in transactions until further notice.


  1. Jamestown Treasurer’s Office

    Physical Address
    200 East Third St.
    Jamestown, NY 14701


    Directions

    Downtown Location
    •  First Floor of City Hall, Third Street, Jamestown, NY

  1. Town of Ellicott Administration Building

    Physical Address
    215 South Work St.
    Falconer, NY 14733


    Directions

    The Town of Ellicott accepts BPU utility payments.

  1. Jamestown BPU

    Physical Address
    92 Steele St.
    Jamestown, NY 14701


    Directions

    Look for the drop box in the glass-enclosed corner vestibule of the “D” building on 92 Steele Street. 

  1. Downtown Jamestown

    Physical Address
    200 East Third St.
    Jamestown, NY 14701


    Directions

    Look for these drop boxes
    • Tracy Plaza entrance to City Hall
    • In the vestibule at the Jamestown Police Department