Ways to Pay

Jamestown Board of Public Utilities is excited to introduce Pay by Text! 

A new way to pay your utility bill from your phone!

Save trees, checks, stamps, and time!

Consider using AutoPay, another simple way to pay your bill!

Sign up for AutoPay and pay invoices automatically on your AutoPay collection date.

AutoPay will automatically pay invoices on your due date using your default payment method and send you an email confirmation of your transaction.

  1. Pay Online

    My Account 
    Register Now
    and use extended features.
    • AutoPay
    • Schedule Payments
    • Paperless Billing
    • Remind Me Later/Calendar Reminders
    Safe and Secure
    • Your information is kept confidential, secure, and backed by the highest security standards.
    • Paying online reduces paper use and is an easy way to help the environment.

  1. One Time Pay

    Fast and Easy
    No registration is required
    for "One Time Pay," the fastest way to pay online and confirm payment.

  1. Pay by Text

    Pay from your phone
    Register online
    through My Account.  Pay by Text is an easy and convenient method to pay your bill.

  1. Pay by Phone

    Phone: (716) 661-1660 ext. 3

    When Paying by Phone
    • Select extension 3 and follow prompts to complete the transaction.  
    • Customers may choose English or Spanish options. 
    • Payments may be made by credit card, debit card and e-check. 
    • Customers also can check on past payments.

  1. Pay by Mail

    Mailing Address
    P. O. Box 700
    Jamestown, NY 14702-0700

    • Many customers pay by U.S. mail in the envelope provided with the bill.  

  1. BPU Customer Service Office

    Physical Address
    92 Steele St.
    Jamestown, NY 14701


  1. Jamestown Treasurer’s Office

    Physical Address
    200 East Third St.
    Jamestown, NY 14701


    Downtown Location
    •  First Floor of City Hall, Third Street, Jamestown, NY

  1. Town of Ellicott Administration Building

    Physical Address
    215 South Work St.
    Falconer, NY 14733


    The Town of Ellicott accepts BPU utility payments.

  1. Jamestown BPU

    Physical Address
    92 Steele St.
    Jamestown, NY 14701


    Our Drop Box has moved!
    • It is now located in the Customer Service parking lot across from the entrance to Customer Service
    • Look for yellow marking poles
    • No need to get out of your vehicle, you can now pull right up to the drop box

  1. Downtown Jamestown

    Physical Address
    200 East Third St.
    Jamestown, NY 14701


    Look for these drop boxes
    • Tracy Plaza entrance to City Hall
    • In the vestibule at the Jamestown Police Department