Customer Service Resources

Let’s Work Together to Find a Solution

Customers must contact the Jamestown Board of Public Utilities (BPU) with their complaint before contacting the New York Department of Public Service (DPS).

For consumer complaints that cannot be resolved with the Jamestown Board of Public Utilities, you may contact the New York Department of Public Service (DPS).

DPS complaints may be directed as follows:

  1. DPS Helpline

    Phone: 1-800-342-3377

    M-F 8:30 A.M. - 4:00 P.M.

  1. DPS

    Mailing Address
    Office of Consumer Services
    3 Empire State Plaza
    Albany, NY 12223