Customer Service Information

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 Reference Documents for Customers

  1. Customer Handbook in English (PDF)
  2. Customer Handbook in Spanish (PDF)
  3. Rates- Provisions Applicable To All Solid Waste Consumers (PDF)
  4. Rates- Provisions Applicable To All Wastewater Consumers (PDF)
  5. Rates- Provisions Applicable To All Water Consumers (PDF)
  6. Residential Rights and Responsibilities for Electric Customers (PDF)

  1. Let Us Work Together to Find a Solution 
    Customers must contact the Jamestown Board of Public Utilities (BPU) with their complaint before contacting the New York Department of Public Service (DPS).

    For consumer complaints that cannot be resolved with the Jamestown Board of Public Utilities, you may contact the New York Department of Public Service (DPS)

    DPS complaints may be directed as follows: