Emergency

If this is a life or death emergency, please call 911.

If you wish to report a utility emergency, please contact the BPU:

  • During  regular business hours, call BPU Customer Service: 716-661-1660, option 1.
  • After regular business hours, call our Trouble Line: 716-661-1640.

Regular business hours:  

  • 9 a.m. - 4 p.m. Monday, Tuesday, Wednesday
  • 8 a.m. - 5 p.m. Thursday, Friday