Dual Water Meter Program
Customers wanting a dual meter should call 661-1660 or 661-1666 to make an appointment to pick up a meter. Our Customer Service lobby is closed due to the COVID-19. The representative who answers your call will explain how to receive your meter.
Jamestown Board of Public Utilities (BPU) residential water and wastewater customers who use a lot of water outside the home in spring and summer months may save money by participating in our Dual Meter Program.
About the Dual Water Meter Program
Your water meter is used to determine charges for wastewater. Most of the water used in your home eventually flows into a sanitary sewer. Water used to shower, wash clothes and flush the toilet, for example, flows into the sewer. Therefore, your BPU bill has two separate rates for water and wastewater.
Water that is used outside to water lawns, however, typically does not end up in the sewers. As a result, if you use a lot of outside water, you pay wastewater charges for water that ultimately does not end up in the sanitary sewer.
In an effort to save you money, the BPU allows the installation of a dual meter that attaches to an outside house spigot on one end and to a garden hose on the other end.
At the end of the program when the customer returns the meter to BPU Customer Service, the customer's sewer credit will be calculated and a one-time credit will be applied to the customer account, reimbursing them for sewer charges paid over the time the dual meter was used.
Starting the Program
The BPU Dual Meter Program generally runs in monthly increments from May 1 to September 30. An initial deposit of $50 is required when the customer picks up the meter. The deposit will be refunded to the customer’s water account after the program ends on September 30 and after the dual water has been returned in good working order to the BPU Customer Service office.
To qualify for the program, a customer must have both water and wastewater service through the BPU. Due to a limited number of dual meters, only one meter is allowed per residential customer.
The customer’s water account will be charged a fee of $7.50 for the first month the customer has the dual meter. The customer will be charged $2 for each month beyond the first month that the dual meter is used. At the end of the program, the customer’s wastewater credit will be calculated and applied to the wastewater account.
To receive financial benefit from the program, a minimum of eight units of water (approximately 6,000 gallons) must pass through the dual meter during the period of use. This requirement is usually met with extensive lawn and garden watering.
Returning the Meter
Customers with dual meters must return the meter to BPU Customer Service by a certain date in October which is provided in information distributed with each dual meter. Deposits and any wastewater credit earned may be forfeited if the meter is not returned or if the meter is damaged.
Residential water/wastewater customers who accumulate a wastewater credit of more than eight units per month (eight units by 748 gallons equals 5,984 gallons per month) find this program most helpful. Residential customers who are watering a newly planted lawn or doing extensive landscaping should save money using a dual meter.
For More Information
Residential dual meters are available at the BPU Customer Service Office each spring, beginning in May. For information, call the Customer Service Office.