You may report a garbage or recycling concern by emailing the BPU Solid Waste Division; by calling 716-661-1660, extension 2; or by dialing the Garbage Hotline directly at 716-661-1651.
The Garbage Hotline is answered on weekdays during regular business hours. If you receive voicemail, please leave a message and you will receive a call back within one business day. If you don't reach a staff member immediately, keep in mind that employees may be in the field or helping other customers. They will respond to your voicemail as soon as possible.