A Fixed Income Waiver extends the penalty grace period from 2 days to 7 days after the due date of your utility bill. You will still receive a disconnect notice and all shut-off dates will continue to apply if your payment is not received by your disconnect date. In order to qualify, the customer must receive their money/check once a month. If there is more than one source of income, all must be received approximately at the same time of the month. Contact the Jamestown Board of Public Utilities Customer Service Office to see if you are eligible for this waiver.