Financial Resources

1. Cold Weather Protections

   If you pay the utility directly for your heat, the Board of Public Utilities (BPU) cannot turn off your service until it has tried to determine if a serious problem with health or safety would result because of the service disconnection.

2. Fixed Income Waiver

   A Fixed Income Waiver extends the penalty grace period from 2 days to 7 days after the due date of your utility bill.

3. Good Neighbor Fund

   The Board of Public Utilities (BPU) set up a fund, now known as the John Alfred & Oscar Johnson Memorial Trust / BPU Good Neighbor Fund. In 2015, the fund was expanded to help customers pay their utility bills.

4. Hardship Procedures

   If you are going through a temporary hardship, there are resources that you can find to assist you during that time.

5. Rebates & Energy Efficiency Offers

   Learn more about audits and rebates in New York.

6. Residential Recycling Credit Program (PDF)

   Learn how you can earn money by recycling in your community.

7. Special Payment Agreement

   If you are having trouble paying your utility bill, you may be eligible for a special payment plan agreement.