Financial Resources
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Cold Weather Protections
If you pay the utility directly for your heat, the Board of Public Utilities (BPU) cannot turn off your service until it has tried to determine if a serious problem with health or safety would result because of the service disconnection.
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Fixed Income Waiver
A Fixed Income Waiver extends the penalty grace period from 2 days to 7 days after the due date of your utility bill.
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Good Neighbor Fund
The Board of Public Utilities (BPU) set up a fund, now known as the John Alfred & Oscar Johnson Memorial Trust / BPU Good Neighbor Fund. In 2015, the fund was expanded to help customers pay their utility bills.
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Hardship Procedures
If you are going through a temporary hardship, there are resources that you can find to assist you during that time.
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Rebates & Clean Energy Offers
Learn more about audits and rebates in New York.
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Residential Recycling Credit Program (PDF)
Learn how you can earn money by recycling in your community.
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Special Payment Agreement
If you are having trouble paying your utility bill, you may be eligible for a special payment plan agreement.