BPU Customer Assistance Program (CAP)

In late 2003, the Board of Public Utilities received a Chautauqua Region Community Foundation grant in the amount of $2,500 to begin funding of the BPU Customer Assistance Program. When we received the grant, we began asking our customers to contribute to the fund to begin building a base to use for assistance awards. To date, BPU customers have more than doubled that fund.

The Salvation Army is the intake agent for the BPU CAP funds, with verification regarding the applicant's utility payment history information supplied by the BPU. The fund exists to help customers who:

are NOT currently be receiving any other assistance.

The customer must have made the past six utility payments
    (non-HEAP) on time (not necessarily in full).

The maximum annual award per recipient will be $100.

Again, all intake and decisions for assistance will be made by the Salvation Army; the BPU will merely verify the customer's utility history

There will be no exchange of funds; the Salvation Army will notify the BPU of the worthiness of a recipient. The award will be posted to the recipient's account.

Print the CAP Application Form and take it with you to the Salvation Army.