Access to Your Meter

The utility reads your meter so that it can send you an accurate bill, based on the amount of electricity you use. If the BPU is unable to read a meter for four months in a row, it will send you a notice requesting that you either provide the utility with a reading or make an appointment for a special reading. You can phone your water meter reading to the utility or you can mail it to the BPU on a meter reading card the utility will provide at your request. The BPU can arrange to read a meter both during and after normal working hours. If you do not control access to your meter, please arrange with the building owner or manager to let BPU meter readers in. You may also send your meter reading via the web site:

• Electric meter form
• Water meter form

If, after eight straight months, you haven't made an appointment or provided the BPU with a meter reading, you or the individual who controls access to the meter may be subject to a charge of $25.00.

• Customer Handbook (298 kb)
• Your Bill Explained
• Sign Up for the Easy Payment Plan
• Questions, Problems, Appeals
• Billing and Deposit Policy
• Final Termination Notice
• Reconnection of Service
• Deferred Payment Agreement
• Fixed Income Waiver
• Hardship Procedures
• Customer Assistance Program (CAP)
• Cold Weather Protections
• Third Party Notification
• Diversion of Service or Shared Meter