Access to Your Meter
The BPU must have access to our meters for the purpose of maintenance, repair, replacement and reading of utility usage. Should access be denied for an unreasonable amount of time, a $50 monthly fee may be charged to the customer.
If you do not control access to your meter, please arrange with the building owner or manager to let BPU personnel enter your premises.
If the BPU is unable to unable to access your meter, a notice will be mailed to you requesting that you make an appointment for a utility worker to look at your meter.
Diversion of Service or Shared Meter
If you rent an apartment and pay your own utility bills, you pay only for the utilities you use in your dwelling.
The BPU cannot charge you for utilities used elsewhere in the apartment building. The BPU also cannot turn off your service for failing to pay for service outside your apartment, unless you have agreed with your landlord to pay for such a service. If you believe that you are wrongly charged for utilities that others are using, call the BPU Customer Service Office. The utility will investigate and settle the matter.
Net metering allows customers who generate some or all their own electricity, to transfer surplus power to the utility, allowing customers to offset the cost of power drawn from the Utility. In the Jamestown BPU electric territory, net metering refers to customers who generate electricity from solar electric or wind installations on their properties.
For more information, regarding net metering at the BPU please review tariff leaves 131 and 132 found at by clicking “Leaves” then “Effective” and searching for 131. Please contact Energy Efficiency Coordinator Dan Reynolds at 661-1684 if you he further questions.
Dual Water Meters
Jamestown BPU residential water and wastewater customers who use a lot of water outside the home in spring and summer months may save money by participating in our Dual Meter Program.
Your water meter is used to determine charges for wastewater. Most of the water used in your home eventually flows into a sanitary sewer. Water used to shower, wash clothes and flush the toilet, for example, flows into the sewer. Therefore, your BPU bill has two separate rates for water and wastewater.
Water that is used outside to water lawns, however, typically does not end up in the sewers. As a result, if you use a lot of outside water, you pay wastewater charges for water that ultimately does not end up in the sanitary sewer.
In an effort to save you money, the BPU allows the installation of a dual meter that attaches to an outside house spigot on one end and to a garden hose on the other end. When your water and wastewater bill comes, the wastewater rate will only be charged on water that is used inside the house.
The BPU Dual Meter Program generally runs in monthly increments from May 1 to September 30. An initial deposit of $50 is required when the customer picks up the meter. The deposit will be refunded to the customer’s water account after the program ends on September 30 and after the dual water has been returned in good working order to the BPU Customer Service office.
To qualify for the program, a customer must have both water and wastewater service through the BPU. Due to a limited number of dual meters, only one meter is allowed per residential customer.
The customer’s water account will be charged a fee of $7.50 for the first month the customer has the dual meter. The customer will be charged $2 for each month beyond the first month that the dual meter is used. At the end of the program, the customer’s wastewater credit will be calculated and applied to the wastewater account.
Customers with dual meters must return the meter to BPU Customer Service by a certain date in October which is provided in information distributed with each dual meter. Deposits and any wastewater credit earned may be forfeited if the meter is not returned or if the meter is damaged.
Residential water/wastewater customers who accumulate a wastewater credit of more than eight units per month (eight units x 748 gallons = 5,984 gallons per month) find this program most helpful. Residential customers who are watering a newly planted lawn or doing extensive landscaping should save money using a dual meter.
Residential dual meters are available at the BPU Customer Service Office on 92 Steele Street each spring, beginning in May. For information, call the Customer Service Office.
Electric Meter Tampering
What is electric tampering?
Tampering is when an electric meter has been unsealed by anyone who does not have permission from the BPU to do so.
- A customer turning the power on at a new residence
- A customer turning power on after being disconnected by the utility
- A customer moving a meter from one residence to another
What happens when electric tampering is discovered?
The BPU will remove the meter, install a blank and barrel lock the meter channel. If it is a one-meter dwelling, the line truck will come and disconnect service at the pole as well. A report will be filed with the police for theft of service, if applicable.
What needs to happen for the power to be restored?
The owner of the building will need to fill out a “New/Upgrade Residential Service” application and return it to the BPU. (Please make sure the “Customer Information” section is filled out with owner’s information. The “Electric Service Information” section should be completed for the building in which the tampering occurred. The owner must sign the document in order to process it.)
The BPU will send out a representative to look at the service. The representative will decide if the service is eligible to be turned back on or not.
If it is eligible and all of the tampering and past due fees have been paid, the electric will be restored for the customer.
If the meter is not eligible for restoration, a new service will need to be installed* and inspected.
*Please note, that within the City of Jamestown a licensed electrician is REQUIRED for ALL electrical work with the exception of an owner occupied one or two-meter dwelling.
See the city code
for more information on this.
What tampering fees will occur?
A $50 tampering fee will be added to the customer’s account any time tampering is discovered.
If a line truck disconnects the power at the pole, the fee will include a charge for the time for the truck.
Who is responsible for the tampering fees?
The customer of record at the time the tampering occurred will be responsible for all fees. These fees follow the customer and not the address.
Water Meter Tampering
Tampering with BPU water meters and related water supply equipment for the purpose of obtaining water without the permission of the BPU, is illegal and has a high cost to the BPU and its Water Division customers. The BPU has implemented policies and procedures to detect, prevent and deter such tampering.
The customer of record will be responsible to pay a minimum charge of $250 for a tampering or theft of service offense and a minimum charge of $500 for each additional offense.
More information is available under the “Water Division Tampering and Theft of Services Policies” in the Provisions Applicable to All Consumers document.