Billing Policy

The BPU has a responsibility to supply electricity to its customers in a reliable manner, and the customer has a responsibility to pay utility bills promptly. Here are some important points about billing:

When to Pay

BPU bills are due and payable when received. Payments are considered OVERDUE 23 days after the bill is mailed to you. The due date is printed on the bill. If you pay after that, you will have to pay a late charge. If you have a question regarding your bill, call 661-1660 immediately.

How to Pay

1. You may enroll in the electronic payment plan (E-Z Pay) on the website www.jamestownbpu.com or in person.
2. You may mail your check and stub in the enclosed return envelope.
3. You may pay in person at 92 Steele Street or City Hall.
4. You may deposit your check and stub in any of the night deposit boxes located at the front corner of the BPU Business Offices at 92 Steele Street, at the Police Station, and at the Main Entrance and Inner Lobby of City Hall.

PLEASE BE SURE TO INCLUDE YOUR BILL STUB WITH YOUR PAYMENT.

Billing Accuracy and Estimated Bills

Everything possible is done to bill your account accurately. Under certain circumstances, the BPU may issue you an estimated bill if it cannot read your meter, or if it appears that the reading may be wrong. The procedure used to estimate your bill is one approved by the Public Service Commission. Each estimated bill clearly states that it is based on an estimate. If, by using estimated bills, the amount you owe the BPU is understated by 50% of the actual usage or $100 (whichever is greater), you must be notified of that fact, in writing and you may make monthly payments on the difference.