The business office is located at:
92 Steele Street Jamestown, NY
The mailing address is:
P.O. Box 700
Jamestown, NY 14702-0700
Our telephone number is:
Office hours are:
9 a.m. – 4 p.m. Monday, Tuesday, Wednesday
8 a.m. – 5 p.m. Thursday, Friday
Tampering with Electric Meters Is Dangerous, Leads to Legal Prosecution and Possible Serious Injury or Death.
The Jamestown Board of Public Utilities (BPU), the Chautauqua County District Attorney’s Office and the Jamestown and Town of Ellicott Police Departments are teaming up to prosecute individuals who tamper with BPU equipment in an attempt to avoid paying for utility services.
Tampering brings a “theft of service” charge, along with applicable financial penalties and fees.
The BPU has seen a recent upswing in both water and electric meter tampering, according to utility Billing Supervisor Heather DeLong.
Meter tampering comes in many forms. The most common method is to remove the meter seal by a customer in order to reconnect service after it has been disconnected for non-payment. Customers also have stolen electricity meters, drilled meter boxes and attached jumper wires to bypass a meter. Others have attempted to make meters register less than the amount of electricity actually used.
“Theft of electricity is not just illegal,” says BPU Transmission and Distribution Manager Chris Rodgers. “It also is very dangerous.”
“BPU employees are highly trained to work with electricity and have the knowledge, tools and equipment to do it safely. One wrong move by an untrained individual can lead to serious injury or death,” explains Rodgers. “Stealing electric meters, for instance, leaves open access to energized equipment creating a threat to public safety.”
Acting Chautauqua County District Attorney Patrick Swanson notes that theft of service is a class A misdemeanor. With a second offense or with theft in excess of $1,000, he says, the charge becomes a class E felony.
“The District Attorney’s Office is fully supportive of prosecuting these cases in Chautauqua County,” adds Swanson who formerly prosecuted these types of cases when working in the Erie County District Attorney’s Office.
“We are involved in and committed to arrests of this nature,” said Jamestown Police Chief Harry Snellings. “While tampering with utility equipment is illegal and costly for the BPU and its customers, it is a public safety issue as well. We hope to prevent accidents caused by such thefts and eliminate any tampering from occurring.”
“Attempting to steal services or equipment impacts all of our customers,” states BPU General Manager David L. Leathers. “When one customer steals electricity or water service, ultimately all other customers pay for that theft with increased utility rates in the future.”
“We also are gravely concerned about the dangerous safety situation created as a result of such illegal actions,” continues Leathers. “Meter tampering which leaves access to live open wires could result in serious injury or death. We urge all customers to leave utility meters alone.”
PLEASE SLOW DOWN TO GO AROUND WORK SITES
Please slow down around work zones to protect the safety of employees as well as other vehicles and pedestrians who may be in the area of a work project.
Employees set up caution zones to alert drivers to take care when driving past work that takes place in or near a street.
However, some drivers choose to ignore the warnings and speed by.
In some cases, traffic proceeds down a closed street even though signs and cones indicate that a street is closed.
No driver wants to receive a traffic ticket or, worse, to cause the injury of a BPU worker.
Employees are authorized to report unsafe driving behavior to police.
Traffic tickets have been given for reckless driving in a work zone. Please “slow down to go around.”
2017 Yard Waste Hours
Saturdays: 9 a.m. – 3 p.m.
effective April 15 – November 11
Wednesdays: 4-7 p.m.
effective May 3 – September 27
BPU “Cents for St. Susan’s” sponsors and employees kick off the 18th annual BPU “Cents for St. Susan’s” campaign.
For the 18th year, the BPU is holding a fund drive to raise money for our local soup kitchen. Please drop spare change and donations in the bright yellow canisters seen in businesses and restaurants around the Greater Jamestown Community to help St. Susan Center. For information, call Becky Robbins at 661-1680.
Jamestown Board of Public Utilities (BPU) Announces Automated Call System as Added Payment Option
The Jamestown Board of Public Utilities (BPU) announces a new automated call system which provides customers with the convenience of paying utility bills by telephone. The system becomes operational on October 17, 2016.
The automated telephone system provides customers 24-hour access to their account information. Customers may make payments over the phone, utilizing credit cards, debit cards and e-checks, a service that previously could only be made online.
Callers may make payments, check account balances and inquire about consumption history on the phone without having to speak with a customer service representative. At the same time, customers have the opportunity to speak to a BPU employee, if preferred, at any time during a call that is made within regular business hours.
The phone system provides both English and Spanish options.
The telephone system works with landline and cellular phones.
In the future, the BPU plans to utilize the system to place automatic courtesy calls to customers for scheduled outages, onsite service appointment reminders and disconnect warning calls.
As the utility works to update its Geographic Information System (GIS), the BPU hopes to soon have the ability to notify customers automatically of our awareness of power outages.
“The BPU is pleased to furnish this convenience to our customers,” states BPU General Manager David L. Leathers. “We encourage our residents to utilize this service, in addition to our online payment services and drop-box options. It is our hope that our new telephone service will help prevent long lines in our Customer Service lobby and provide customers with another information sharing tool and an easier payment alternative.”
To reach the automatic call system, customers may dial 661-1660, select option 3 and follow the prompts.
The Jamestown Board of Public Utilities Water Resources Division
Announces Its 2017 Residential Dual Meter Program
The Jamestown Board of Public Utilities (BPU) announces its 2017 Residential Dual Water Meter Program to help reduce sewer bills for outside watering needs. The utility provides this service for BPU residential water and wastewater customers whose accounts are current.
The BPU, like most other cities, uses the water meter in your home to determine charges for sanitary sewer use. The reason is that most of the water used in your home eventually flows into a sanitary sewer (for example, showers, clothes washing, dishwashing and toilets). Therefore, your BPU bill has two rates, one for water and one for sewer/wastewater. However, water that is used outside to water lawns typically does not end up in the sewers. As a result, if you use a lot of outside water, you are paying sewer charges for water that ultimately does not end up in the sewers.
In an effort to save you money, the BPU allows the installation of a dual meter that attaches to an outside house spigot on one end and to a garden hose on the other end. When your water and sewer bill comes, the sewer rate will only be charged on that water that is used in the house.
The BPU Dual Meter program runs in monthly increments for ease of billing from May 1 through September 30. An initial deposit of $50 is required when the customer picks up the meter. The deposit will be refunded to the customer’s water account after the program ends on September 30 and after the dual water meter has been returned in good working order to BPU Customer Service.
To participate in the Residential Dual Meter Program, a customer must have both water and sewer service through the Jamestown BPU. Due to the limited number of dual meters, only one meter is allowed per residential customer.
The customer’s water account will be charged a fee of $7.50 for the first month the customer has the dual meter. The customer will be charged $2 for each month beyond the first month that the dual meter is used. At the end of the program, the customer’s sewer credit will be calculated and applied to the sewer account.
Customers with dual meters must return the meter to the BPU Customer Service by October 9, 2017, or deposits could be forfeited along with any sewer credit earned. If the meter is damaged, the deposit will be used to defray the costs to repair the meter.
This program will be most helpful for those residential water/wastewater customers who accumulate a sewer credit of more than eight units per month (eight units x 748 gallons = 5,984 gallons per month) which would probably be a residential customer who is doing extensive landscaping or watering a newly planted lawn.
Residential dual meters are available at the BPU Customer Service Office, 92 Steele Street, open 9 a.m. – 4 p.m. Monday-Wednesday and 8 a.m. - 5 p.m. Thursday/Friday. For questions, call 661-1660 or 661-1680.
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