The business office is located at:
92 Steele Street Jamestown, NY
The mailing address is:
P.O. Box 700
Jamestown, NY 14702-0700
Our telephone number is:
Office hours are:
9 a.m. – 4 p.m. Monday, Tuesday, Wednesday
8 a.m. – 5 p.m. Thursday, Friday
NOTICE TO ELECTRIC USERS
NOTICE IS HEREBY GIVEN by the Board of Public Utilities, City of Jamestown, New York, that on March 27, 2015, it issued and filed with the Public Service Commission of the State of New York revised leaves to its Schedule for Electric Service, P.S.C. No. 7 - Electric becoming effective as of March 1, 2016.The new rates are intended to provide a rate increase of 1.69% based on retail sales revenue.
Download Legal Notice detailing new Rates and Charges
Tampering with Electric Meters Is Dangerous, Leads to Legal Prosecution and Possible Serious Injury or Death.
The Jamestown Board of Public Utilities (BPU), the Chautauqua County District Attorney’s Office and the Jamestown and Town of Ellicott Police Departments are teaming up to prosecute individuals who tamper with BPU equipment in an attempt to avoid paying for utility services.
Tampering brings a “theft of service” charge, along with applicable financial penalties and fees.
The BPU has seen a recent upswing in both water and electric meter tampering, according to utility Billing Supervisor Heather DeLong.
Meter tampering comes in many forms. The most common method is to remove the meter seal by a customer in order to reconnect service after it has been disconnected for non-payment. Customers also have stolen electricity meters, drilled meter boxes and attached jumper wires to bypass a meter. Others have attempted to make meters register less than the amount of electricity actually used.
“Theft of electricity is not just illegal,” says BPU Transmission and Distribution Manager Chris Rodgers. “It also is very dangerous.”
“BPU employees are highly trained to work with electricity and have the knowledge, tools and equipment to do it safely. One wrong move by an untrained individual can lead to serious injury or death,” explains Rodgers. “Stealing electric meters, for instance, leaves open access to energized equipment creating a threat to public safety.”
Acting Chautauqua County District Attorney Patrick Swanson notes that theft of service is a class A misdemeanor. With a second offense or with theft in excess of $1,000, he says, the charge becomes a class E felony.
“The District Attorney’s Office is fully supportive of prosecuting these cases in Chautauqua County,” adds Swanson who formerly prosecuted these types of cases when working in the Erie County District Attorney’s Office.
“We are involved in and committed to arrests of this nature,” said Jamestown Police Chief Harry Snellings. “While tampering with utility equipment is illegal and costly for the BPU and its customers, it is a public safety issue as well. We hope to prevent accidents caused by such thefts and eliminate any tampering from occurring.”
“Attempting to steal services or equipment impacts all of our customers,” states BPU General Manager David L. Leathers. “When one customer steals electricity or water service, ultimately all other customers pay for that theft with increased utility rates in the future.”
“We also are gravely concerned about the dangerous safety situation created as a result of such illegal actions,” continues Leathers. “Meter tampering which leaves access to live open wires could result in serious injury or death. We urge all customers to leave utility meters alone.”
Jamestown Board of Public Utilities (BPU) Announces Automated Call System as Added Payment Option
The Jamestown Board of Public Utilities (BPU) announces a new automated call system which provides customers with the convenience of paying utility bills by telephone. The system becomes operational on October 17, 2016.
The automated telephone system provides customers 24-hour access to their account information. Customers may make payments over the phone, utilizing credit cards, debit cards and e-checks, a service that previously could only be made online.
Callers may make payments, check account balances and inquire about consumption history on the phone without having to speak with a customer service representative. At the same time, customers have the opportunity to speak to a BPU employee, if preferred, at any time during a call that is made within regular business hours.
The phone system provides both English and Spanish options.
The telephone system works with landline and cellular phones.
In the future, the BPU plans to utilize the system to place automatic courtesy calls to customers for scheduled outages, onsite service appointment reminders and disconnect warning calls.
As the utility works to update its Geographic Information System (GIS), the BPU hopes to soon have the ability to notify customers automatically of our awareness of power outages.
“The BPU is pleased to furnish this convenience to our customers,” states BPU General Manager David L. Leathers. “We encourage our residents to utilize this service, in addition to our online payment services and drop-box options. It is our hope that our new telephone service will help prevent long lines in our Customer Service lobby and provide customers with another information sharing tool and an easier payment alternative.”
To reach the automatic call system, customers may dial 661-1660, select option 3 and follow the prompts.
PLEASE SLOW DOWN TO GO AROUND WORK SITES
Please slow down around work zones to protect the safety of employees as well as other vehicles and pedestrians who may be in the area of a work project.
Employees set up caution zones to alert drivers to take care when driving past work that takes place in or near a street.
However, some drivers choose to ignore the warnings and speed by.
In some cases, traffic proceeds down a closed street even though signs and cones indicate that a street is closed.
No driver wants to receive a traffic ticket or, worse, to cause the injury of a BPU worker.
Employees are authorized to report unsafe driving behavior to police.
Traffic tickets have been given for reckless driving in a work zone. Please “slow down to go around.”
2017 Yard Waste Hours
Saturdays: 9 a.m. – 3 p.m.
effective April 15 – November 11
Wednesdays: 4-7 p.m.
effective May 3 – September 27
BPU Water Main Flushing Maps
For Questions and Concerns, Call the Flushing Hotline at 661-1688
*On the Flushing maps, the light-blue dots are the hydrants where flushing may effect the water supply.
BPU Water Main Flushing Hours Switch from Night to Day
The Jamestown Board of Public Utilities (BPU) Water Division announces that water main flushing will take place during daytime hours instead of nighttime, beginning in spring, 2017, for all areas except Falconer.
The change to daytime flushing hours, which occurs in other Western New York communities, is purposed for greater efficiency as well as for improved employee safety.
Not only will the hours change to daytime, says BPU General Manager David L. Leathers, but also the number of flushing days will be reduced from ten days to eight.
Similar to past years, the Village of Falconer pre-flush will begin at 9 a.m. Friday, April 28, all day in the area of Aldren, Ralph, Valmeere and Mapleshade, which may cause an isolated disturbance in that section of the Village. If Falconer customers in that area have not noticed a disturbance during pre-flushing in the past, customers probably will not notice pre-flushing.
Also, unchanged, the rest of Falconer will be flushed as usual from 9 p.m. Saturday, April 29, into Sunday, April 30, until the entire Village is flushed, according to Water Division Deputy General Manager Mike Saar. Discolored water may be seen in Falconer and on the north side of Jamestown on Sunday as a result of flushing.
Following Falconer, flushing will continue in the rest of the water system from 8:30 a.m. – 4:30 p.m. Monday, May 1, through Friday, May 5, and from 8:30 a.m. – 4:30 p.m. Monday, May 8, through Wednesday, May 10.
The exception will be downtown Jamestown flushing that will take place from 5:30 a.m. Wednesday, May 3, for approximately 2-4 hours, in order that restaurants and businesses will be free of flushing as early as possible in the business day.
“We plan to flush more hydrants each day in fewer overall days, with the daytime advantage of improved visibility,” states Leathers. “Employees will be able to see the clarity of the water that is flushed from the hydrant without the help of artificial lighting. In daylight, employees also will be in less danger of hazardous walking and other unsafe situations.”
Flushing trucks this spring, in addition, will be equipped with truck-mounted diffusers, that point water downward into streets along curbs and away from terraces and yards. As a result, the truck attachments will minimize damage sometimes caused to private yards and gardens by the sudden rush of water during flushing.
Enclosed in the March and April newsletters/bills is a two-page informational sheet describing which location will be flushed on which day.
Specific flushing locations will be described daily on our website: www.jamestownbpu.com, FACEBOOK and Twitter. Actual daily maps showing which hydrants are to be flushed each day also will be posted in April and May on our website. The hydrants to be flushed on that date are colored in bright light blue on the maps.
Recordings of daily flushing locations are available by calling 661-1660, extension 6.
Water customers should note when crews are flushing in their neighborhoods. Flushing occurring on nearby streets also could cause discolored water on your street.
Customers with questions about their flushing dates may call the Flushing Hotline at 661-1688 or BPU Communications at 661-1680. If callers receive voicemail, they should leave their street name, the names of the streets at the end of their block and their phone numbers. BPU employees will return calls with the flushing locations and details.
Why Is It Important to Know Your Flushing Location?
When the BPU flushes in your area, it is likely that discolored water will run from your water faucets or in toilets. Although the water is safe to use, it is displeasing in appearance and also may discolor laundry washed in the unsettled water.
Customers who know about discolored water in advance can put aside drinking or cooking water and delay washing clothes until the water appears to be clear. Also, if one can avoid opening faucets or flushing toilets during the scheduled flushing time, you may never know that flushing occurred on your street.
Customers who get caught with discolored laundry as a result of flushing may stop at the BPU Customer Service Office, 92 Steele Street, to obtain a commercial rust/iron stain remover free of change. Such products should be used to rewash laundry before it has dried. Customer Service is open from 9 a.m. – 4 p.m. Monday-Wednesday and from 8 a.m. – 5 p.m. Thursday-Friday.
Why Do We Flush Water Lines Twice a Year?
The BPU flushes water mains each spring and fall by opening hydrants systematically and allowing water to run full force, flushing out sediment and minerals that accumulate naturally in the pipes. The process cleans the pipes and helps achieve greater water flow through the mains. Flushing also allows operators to perform valve and hydrant inspections for fire protection.
Flushing is a safe and nationally-practiced, cost-effective alternative to adding chemicals to our water to clean water lines.
“Piping Hot,” a new BPU e-newsletter for our District Heating customers.
The electronic newsletter will be mailed to District Heating customers twice a year, updating them on new District Heat developments and providing maintenance tips for customers.
Download "Piping Hot" Newsletter
The Jamestown Board of Public Utilities Water Resources Division
Announces Its 2017 Residential Dual Meter Program
The Jamestown Board of Public Utilities (BPU) announces its 2017 Residential Dual Water Meter Program to help reduce sewer bills for outside watering needs. The utility provides this service for BPU residential water and wastewater customers whose accounts are current.
The BPU, like most other cities, uses the water meter in your home to determine charges for sanitary sewer use. The reason is that most of the water used in your home eventually flows into a sanitary sewer (for example, showers, clothes washing, dishwashing and toilets). Therefore, your BPU bill has two rates, one for water and one for sewer/wastewater. However, water that is used outside to water lawns typically does not end up in the sewers. As a result, if you use a lot of outside water, you are paying sewer charges for water that ultimately does not end up in the sewers.
In an effort to save you money, the BPU allows the installation of a dual meter that attaches to an outside house spigot on one end and to a garden hose on the other end. When your water and sewer bill comes, the sewer rate will only be charged on that water that is used in the house.
The BPU Dual Meter program runs in monthly increments for ease of billing from May 1 through September 30. An initial deposit of $50 is required when the customer picks up the meter. The deposit will be refunded to the customer’s water account after the program ends on September 30 and after the dual water meter has been returned in good working order to BPU Customer Service.
To participate in the Residential Dual Meter Program, a customer must have both water and sewer service through the Jamestown BPU. Due to the limited number of dual meters, only one meter is allowed per residential customer.
The customer’s water account will be charged a fee of $7.50 for the first month the customer has the dual meter. The customer will be charged $2 for each month beyond the first month that the dual meter is used. At the end of the program, the customer’s sewer credit will be calculated and applied to the sewer account.
Customers with dual meters must return the meter to the BPU Customer Service by October 9, 2017, or deposits could be forfeited along with any sewer credit earned. If the meter is damaged, the deposit will be used to defray the costs to repair the meter.
This program will be most helpful for those residential water/wastewater customers who accumulate a sewer credit of more than eight units per month (eight units x 748 gallons = 5,984 gallons per month) which would probably be a residential customer who is doing extensive landscaping or watering a newly planted lawn.
Residential dual meters are available at the BPU Customer Service Office, 92 Steele Street, open 9 a.m. – 4 p.m. Monday-Wednesday and 8 a.m. - 5 p.m. Thursday/Friday. For questions, call 661-1660 or 661-1680.
“Share Your City”
By connecting and sharing information about Jamestown and its attractions and accommodations, the community can work together and be advocates of their city and attract tourism into our streets, shops, restaurants, and attractions. Let’s help put Jamestown on the map.
To Share Your City, please connect with Jamestown Up Close on Facebook, on Twitter @JTownUpClose, join our website mailing list, and write a letter or send a post card from Jamestown.Start by visiting
Jamestown BPU “Cents for St. Susan’s” Campaign Raises New Record Amount of Donations for Soup Kitchen
Jamestown Board of Public Utilities (BPU) major donors and employeees met Wednesday to celebrate a record total raised by the community for the 2016 BPU “Cents for St. Susan’s” campaign.
The BPU fund drive this year reached a new amount of $18,016 raised to benefit St. Susan Center, surpassing the 2015 record total of $17,410.
The amount of money contributed in 2016 brings the cumulative amount raised, in seventeen years of BPU campaigns, to $178,134.55.
Download press release to read more